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Description / Abstract:
This standard states requirements for efficient development and
management of content produced
- Throughout the life-cycle of a system and software
product;
- For the provision of user documentation for systems and
software;
- For the management of IT services
This standard is independent of the tools, protocols, and
systems used for content management. It does not address
configuration management of software assets.
The content to be managed with this standard includes
- User information such as topic collections, manuals, guides,
embedded user assistance, style guides, videos and other media, and
other content that supports the effective use of a system or
software product;
- Product life cycle information such as design documents, se
cases, personas, project management plans, feature request, models,
scripts, testing plans, test scripts, defect reports;
- Service management items such as service-level agreements,
records, policies, procedures, and other documents
The purpose of this standard is to define a process for content
management and the requirements of a component content management
system through which content is gathered, managed, and published,
including the requirements of a system that is supported by an
electronic database. Such a database should support documents or
topics and content units that may be assembled to produce complete
documents for print, electronic output, or content collections
published through electronic media. This database is defined as a
Component content Management System (CCMS), which differs from a
document management system. The objective of component content
management is to create content objects once and use them through
linking mechanisms in multiple output formats, including but not
limited to documents.